Customer Care Support

Responsibilities:

• Participate in training programs, workshops, and departmental activities.
• Assist with daily administrative and operational tasks.
• Learn and understand company policies, procedures, products, and services.
• Work closely with experienced staff to gain practical knowledge.
• Support assigned projects and contribute to team objectives.
• Prepare reports, presentations, and other work-related documents.
• Maintain accurate records and handle assigned tasks professionally.
• Demonstrate willingness to learn and take on new responsibilities.
• Meet assigned targets and deadlines.
• Provide feedback and suggestions for improving processes.
• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Provide accurate information about company products, services, and policies.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are fully resolved.
• Assist in processing orders, returns, refunds, and service requests.
• Identify customer needs and recommend appropriate solutions.
• Work closely with other departments to improve customer satisfaction.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

Requirements:

• A minimum of a bachelor's degree, HND or OND in any relevant discipline.
• A minimum of 0–2 years of work experience; fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Basic computer and Microsoft Office skills.
• Ability to work independently and as part of a team.
• Positive attitude, adaptability, and willingness to learn.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer skills and familiarity with Microsoft Office and customer support tools.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt in a fast-paced environment.