Customer Care Representative

Responsibilities:

• Handle incoming calls, emails, and messages from customers regarding ELV systems and services.
• Provide accurate information about company products, services, and project updates.
• Log and track customer inquiries, complaints, and service requests in the CRM or ticketing system.
• Coordinate with technical and maintenance teams to schedule site visits or remote support.
• Follow up with clients to ensure issues are resolved and customers are satisfied.
• Maintain updated customer records, project documentation, and service history.
• Assist the sales and technical teams with quotations, invoices, or basic product clarifications.
• Escalate unresolved or complex technical issues to senior engineers or management.
• Monitor ongoing service contracts and notify clients of renewals or maintenance schedules.
• Contribute to process improvement and customer satisfaction initiatives.

Requirements:

• 2–4 years of experience in customer service or coordination roles, ideally in ELV / MEP / systems integration industries.
• Minimum of SSCE / B.Sc.
• Familiarity with systems such as CCTV, Access Control, Fire Alarm, Structured Cabling, or BMS is an advantage.
• Strong communication, writing, and interpersonal skills.
• Proficient in Canva, MS Office (Word, Excel, Outlook), and CRM or ERP software.
• Basic technical understanding of ELV systems and components.
• Customer-focused attitude with problem-solving and conflict resolution skills.
• Excellent organisational and multitasking abilities.
• Ability to work under pressure and manage multiple service requests.
• Professional phone and email etiquette.
• Ability to work flexible hours when required.
• Team player with a proactive and positive attitude.
• Fluency in English (Arabic or other languages a plus).

Benefits:

• Competitive salary and benefits package.
• Ongoing technical and customer service training.
• Opportunities for career growth within the company.
• Supportive, technology-driven work environment.
• Staff welfare
• HMO (Health Maintenance Organisation) coverage
• Performance-based incentives
• Career development and training opportunities
• Pension or retirement contributions

Applicants must reside within any of the following areas in Lagos: 

Fadeyi (Head Office) | Surulere | Yaba | Shomolu | Mushin | Bariga | Gbagada | Oworonshoki | Anthony | Ilupeju