Customer Call Representative

Responsibilities: 

• Answer all inbound calls promptly and professionally.
• Make outbound calls to follow up with potential leads, partners, or existing customers.
• Route calls and messages to the correct departments (Customer Support, Sales, or SDR).
• Maintain accurate call logs, customer records, and issue reports.
• Ensure all missed calls and voicemails are tracked and returned within SLA timelines.

Customer Interaction

• Greet callers warmly and identify their needs clearly.
• Provide basic information about Home Owner’s services and Products
• Handle general inquiries and FAQs or escalate to the right contact person.
• Record and relay customer feedback to improve service delivery.

Support Coordination

• Collaborate with Customer Support and Sales teams to resolve queries efficiently.
• Follow up on leads generated from calls, WhatsApp messages, or marketing campaigns.
• Provide daily call summaries and insights to management for performance tracking.

Requirements:

• OND / HND / B.Sc. in any discipline (Business, Communications, or related field preferred).
• 1–3 years’ experience in a call center, telesales, or front desk role.
• Excellent spoken English and clear, friendly phone manner.
• You can speak Hausa, Igbo, Yoruba, Pidgin fluently
• Strong listening, multitasking, and problem-solving skills.
• Familiarity with CRM or call logging tools (advantage).
• Must be punctual, organized, and reliable under pressure.
• Warm, empathetic personality with a professional tone.
• Tech-savvy and comfortable using phones, headsets, and CRM software.
• Able to work flexible hours (including weekends if needed).
• Good knowledge of Lagos areas and property terms is a plus.

Compensation & Benefits

• Competitive monthly salary (based on experience).
• HMO and performance-based incentives.
• Training and growth opportunities in Sales or Customer Success.
• Vibrant work environment