CRM Administrator

Responsibilities:

• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
• Create, manage, and optimize complex workflow rules, data validation, and approval processes.
• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Analyze data to provide insights into team operation, effectiveness, and productivity.
• Work closely with other team members to capture business requirements and implement CRM solutions.
• Coordinate and support integrations with third-party apps, plugins, and tools.
• Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
• Identify and resolve data anomalies, maintaining high data integrity.

Requirements:

• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
  
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Strong communication, collaboration, and problem-solving skills.
• Bonus points for Salesforce.com certification, experience with SOQL/Workbench, or familiarity with integrated tools such as Outreach, Hubspot, or NetSuite.
• Fluency in English, diligence, enthusiasm, and an interest in marketing strategy, content marketing, SEO, HR, recruiting, and tech.