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Complaints and Response Mechanism Assistant

Plan International

Research, Teaching & Training

NGN Confidential
3 weeks ago

Job Summary


Job Description/Requirements

Complaints and Response Mechanism Assistant

Date: 30 Jan 2024

Location: Fika, Karasuwa, Gulani, Nguru , Nigeria

Company: Plan International

The Organisation

Plan International is an independent development and humanitarian organisation that advances childrenâs rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And itâs girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support childrenâs rights from birth until they reach adulthood. And we enable children to prepare for â and respond to â crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

The Opportunity

To be responsible for the set-up and management of the help desk during targeting and profiling activities across the 5 target LGAs of Yobe State. Track and record feedback and complaints into the CFM database by ensuring proper documentation and aggregation of CFM data, including complaints received, investigated, and responded to, as well as providing detailed summaries of complaints issues to the program team during review meetings. The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guidelines, Core Humanitarian Standard (CHS) principles, and other relevant accountability guidelines.

About You

We are looking to recruit person(s) with:

HND, BSc, or equivalent, preferably in Social Sciences, Development Studies, Nutrition, Agriculture, or other relevant discipline, and evidence of an NYSC discharge certificate for B.SC. or HND candidates. The ideal candidate should demonstrate working knowledge and experience of Accountability HAP Guidelines and CHS Principles within a project environment. Experience working with marginalized communities and their safeguarding. At least 1 year of practical work experience in a similar role. Understand key concepts and commitments regarding accountability to affected populations (AAP), including a strong understanding of HAP, Do No Harm, and other relevant global standards. Ability to communicate in English, Hausa, and local languages of the respective communities Ability to work with good initiative and meet deadlines Ability and willingness to stay at the deep field level Working on and managing UNWFP-funded projects is preferable. Experience in Gender or Safeguarding/PSEA is desirable. Experience working on âin-kind distributionâ projects is desirable. Female candidates are strongly encouraged to apply

Please follow this link for a full role profile; 

Please respond to the requirements of the role in your cover letter.

Only CVs and cover letters in English will be accepted.

Location: Fika, Gulani, Karasuwa, Machina and Nguru

Duration: 2 months

Closing Date: 4th February 2024

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girlsâ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

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