Community Manager
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Job summary
The Community Manager is responsible for building, managing, and sustaining strong relationships between the brand and its audience across digital and physical platforms. The role focuses on community growth, engagement, trust, brand advocacy, and reputation management while aligning community activities with business and marketing goals.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Develop and execute community management strategies aligned with brand objectives.
- Manage daily engagement across social media platforms, forums, and community channels.
- Respond promptly to inquiries, comments, feedback, and complaints in a professional manner.
- Moderate discussions, enforce community guidelines, and manage crisis communication.
- Monitor community sentiment, trends, and feedback for business insights.
- Collaborate with marketing, sales, and customer support teams to improve customer experience.
- Organize community campaigns, events, online activations, and loyalty initiatives.
- Grow community membership and participation through targeted engagement strategies.
- Track and analyze community KPIs, including engagement, growth, and sentiment.
- Generate reports and recommendations based on community insights.
- Act as the voice of the community within the organization.
Requirements:
- Minimum of a Bachelor’s degree/HND, in any relevant field
- 2 years of work experience.
- Basic knowledge of job-related tools, systems, or processes.
- Good written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to work independently and as part of a team.
- Willingness to learn, take initiative, and adapt to new tasks.
- Basic computer proficiency, including Microsoft Office or relevant software.
Salary: NGN100,000 -150,000
Note: This role is fully onsite, and interested applicants must reside within Jabi, Wuse, Wuye, Lugbe, Utako, Central Area, and axis closer to (Utako and Jabi)
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