Community Manager

Responsibilities:

Community Engagement & Growth:

• Drive community engagement, participation, and retention.
• Welcome and on board, new members.
• Act as the primary point of contact for student ambassadors and coordinate ambassador activities across campuses.
• Foster meaningful conversations, networking opportunities, and peer collaboration.
• Build strong relationships with community members and stakeholders.

Community Management:

• Moderate community platforms, including WhatsApp, Telegram, Slack, Discord, and Facebook Groups.
• Maintain community standards and a positive culture.
• Resolve member concerns and conflicts professionally.
• Monitor community feedback and identify opportunities for improvement.

Events & Programs:

• Coordinate virtual and in-person events, workshops, webinars, and networking sessions.
• Manage event registrations, communications, reminders, and follow-ups.
• Gather participant feedback and recommend improvements.

Content & Communication:

• Create and schedule engaging community content.
• Draft announcements, newsletters, and member updates.
• Showcase member achievements and success stories.
• Support the promotion of community initiatives and campaigns.

Reporting & Member Support:

• Track engagement, participation, and growth metrics.
• Prepare regular community performance reports.
• Respond to member inquiries promptly.
• Connect members with relevant resources, opportunities, and support.

Requirements:

• Minimum of 1 year of experience in community management, customer success, social media management, program coordination, or a related role.
• Experience managing online communities.
• Experience in planning and coordinating engagement activities or events.
• Excellent written and verbal communication skills.
• Strong emotional intelligence and interpersonal skills.
• Ability to build trust and manage relationships effectively.
• Experience managing communities of 100+ members.
• Strong organizational and project management abilities.
• Proactive, solution-oriented, and able to work independently.
• Comfortable using Google Workspace, Microsoft Office, Zoom or Google Meet, WhatsApp Communities, Telegram, Slack, or Discord, Trello, Asana, Notion, or similar project management tools.

Key Performance Indicators:

• Community growth and retention
• Member engagement levels
• Event attendance and participation, Member satisfaction
• Response time to member inquiries
• Successful execution of community initiatives
• Overall quality of member experience