Communications & Membership Officer

Responsibilities: 

• Develop and implement communication strategies to increase organizational visibility, engagement, and impact.
• Manage the organization's digital communication channels, including social media, email campaigns, website content, and newsletters.
• Create, edit, and distribute high-quality content such as press releases, reports, success stories, and promotional materials.
• Build, engage, and retain a strong membership/supporter community through regular communication and relationship management.
• Coordinate membership recruitment, onboarding, retention, and renewal activities.
• Plan and execute events, campaigns, webinars, and outreach initiatives to strengthen stakeholder engagement.
• Serve as a key point of contact for members, partners, supporters, and external stakeholders.
• Monitor and respond to inquiries across communication channels in a timely and professional manner.
• Track communication and membership performance metrics and prepare periodic reports.
• Maintain accurate membership records and databases, ensuring data quality and confidentiality.

Requirements:

• Minimum of a Diploma 
• Minimum of 1–2 years of proven experience in communications, customer success, or community/membership building.
• Excellent written and spoken English, digital marketing proficiency, strong interpersonal skills, and ability to coordinate large-scale networks.

Location:  Mushin, Lagos.