Collection and Recovery Officer(Fintech/Financial Services)
StreSERT Integrated Limited
Accounting, Auditing & Finance
Job Summary
As the Collection and Recovery Officer, the ideal candidate will be responsible for the collection of past due accounts, while maintaining a professional and ethical approach to ensure customer satisfaction. The candidate will play a key role in minimizing the financial health of the organization.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities:
- Monitor overdue accounts and initiate collection efforts to recover outstanding balances.
- Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.
- Develop and implement effective collection strategies to minimize losses and minimize recovery, in accordance with company policies and regulatory.
- Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.
- Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.
- Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.
- Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager
Requirements:
- Bachelor's degree in Business Administration, or a related field.
- Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.
- Strong organizational and multitasking abilities.
- Knowledge of collection practices and regulatory requirements.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office applications and collection software
Location:Â Abuja
Method of Application
Interested and qualified applicants should send CVs using ABJ-CRO-24 as the subject of the mail.
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