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Collection and Recovery Officer(Fintech/Financial Services)

StreSERT Integrated Limited

Accounting, Auditing & Finance

Banking, Finance & Insurance NGN 150,000 - 250,000
1 month ago

Job Summary

As the Collection and Recovery Officer, the ideal candidate will be responsible for the collection of past due accounts, while maintaining a professional and ethical approach to ensure customer satisfaction. The candidate will play a key role in minimizing the financial health of the organization.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Monitor overdue accounts and initiate collection efforts to recover outstanding balances.
  • Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.
  • Develop and implement effective collection strategies to minimize losses and minimize recovery, in accordance with company policies and regulatory.
  • Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.
  • Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.
  • Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.
  • Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager


  • Bachelor's degree in Business Administration, or a related field.
  • Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.
  • Strong organizational and multitasking abilities.
  • Knowledge of collection practices and regulatory requirements.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in Microsoft Office applications and collection software

Location: Abuja

Method of Application

Interested and qualified applicants should send CVs using ABJ-CRO-24 as the subject of the mail.

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