Clinical Specialist

Responsibilities:

Clinical Education & Training:

• Develop and deliver clinical training programmes for dentists, specialists, hygienists, and practice staff.
• Conduct product demonstrations, hands-on workshops, webinars, and continuing education programmes.
• Coordinate customer onboarding and clinical implementation following product purchase.
• Develop training materials, clinical guides, presentations, and educational resources.
• Ensure customers achieve competency in using ODE products and workflows.

Clinical Support:

• Provide chairside and clinical support during product implementation where required.
• Support clinicians with product selection, workflow integration, and clinical application.
• Respond to clinical enquiries and provide evidence-based recommendations.
• Escalate technical or product-related issues to suppliers when necessary.
• Support troubleshooting during product adoption.

Customer Success:

• Lead customer onboarding for new clinical accounts.
• Monitor customer adoption and utilisation of products.
• Conduct post-training follow-up visits to reinforce learning.
• Support customer retention through continuous engagement.
• Identify opportunities to improve customer experience and workflow adoption.

Product Demonstrations:

• Deliver clinical product demonstrations before and after sales.
• Present clinical evidence supporting product use.
• Support Territory Managers during customer presentations.
• Demonstrate products at conferences, exhibitions, workshops, and customer meetings.

Sales Support:

• Provide clinical support during the sales process.
• Accompany Territory Managers on customer visits where clinical expertise is required.
• Assist in converting clinical interest into product adoption.
• Support key account development through ongoing education.
• Help identify clinical opportunities within customer accounts.

Key Opinion Leader (KOL) Development:

• Identify and develop local clinical champions.
• Coordinate KOL educational activities.
• Support clinical speaker programmes.
• Assist suppliers in developing local education initiatives.
• Build strong relationships with universities, teaching hospitals, and professional associations.

Requirements:

• Bachelor of Dental Surgery (BDS) or equivalent dental qualification.
• Minimum of 3–5 years' post-qualification clinical experience.
• Experience in restorative dentistry, preventive dentistry, orthodontics, periodontology, or implant dentistry is desirable.
• Previous experience in clinical education, product training, or dental industry roles is an added advantage.
• Experience delivering presentations or professional education programmes.
• Current practising licence with the Medical and Dental Council of Nigeria (MDCN).
• Additional certifications in dental education or clinical training are an advantage.