Client Support Officer
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Job summary
CRISPDALAUTOHUB is seeking a hardworking, responsible, and customer-focused individual to join our growing automobile team. The successful candidate will support daily operations, assist customers, and contribute to delivering excellent automotive services. This role is ideal for someone who is passionate about the automobile industry and willing.
Min Qualification:
Degree
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
Communication & Problem Resolution:
- First Point of Contact: Welcoming clients, taking calls, and replying to emails, social media, or live chats.
- Query Handling: Providing accurate, actionable information regarding company products, services, and pricing.
- Complaint Management: Empathizing with dissatisfied clients, investigating issues, and finding effective solutions to reach first-contact resolution.
Account & Database Administration:
- Record Keeping: Updating client profiles, documenting interaction notes, and tracking outcomes within Customer Relationship Management (CRM) software.
- Order & Transaction Processing: Managing client onboarding, processing requests (like statement generations or cash transfers), and handling returns or cancellations.
Sales Support & Retention:
- Cross-selling: Identifying opportunities to introduce existing clients to additional services that fit their needs.
- Feedback Collection: Encouraging clients to complete satisfaction surveys to provide actionable feedback to management.
Cross-Functional Collaboration:
- Interdepartmental Communication: Relaying technical issues to the IT/Tech team or sharing client feedback with Sales and Marketing departments to improve overall business offerings.
Requirements:
- Minimum qualification of a BSc.
- No experience/ less than 1 year of previous experience in a similar role.
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