Relationship Officer

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients.
• Conduct regular follow-ups with clients to assess staff performance and satisfaction.
• Address and resolve client complaints promptly and professionally.
• Build and maintain strong, long-term client relationships.
• Provide timely updates to management on client feedback and concerns.
• Ensure clients receive exceptional service at all times.

Staff Relationship Management:

• Maintain regular communication with deployed staff.
• Monitor staff attendance, punctuality, and performance.
• Address staff concerns, grievances, and workplace challenges.
• Ensure staff comply with company policies and client expectations.
• Conduct routine welfare checks and engagement activities.

Operations & Compliance:

• Coordinate staff onboarding and deployment processes.
• Ensure deployed staff complete all required documentation before resumption.
• Monitor staff confirmation, transfers, resignations, and terminations.
• Maintain accurate employee records and deployment data.
• Ensure compliance with company policies and client service agreements.
• Escalate critical issues requiring management intervention.

Reporting & Documentation:

• Prepare weekly and monthly client relationship reports.
• Document complaints, investigations, and resolutions.
• Track staff performance and disciplinary records.
• Maintain accurate communication logs with clients and staff.
• Submit operational updates to management as required.

Business Support:

• Identify opportunities to improve client satisfaction and staff retention.
• Participate in client meetings and operational reviews..

Responsibilities:

• Bachelor's degree or HND in Human Resources, Business Administration, Psychology, or a related field.
• 2–4 years of experience in recruitment, HR, client service, or employee relations.
• Experience working in a recruitment or outsourcing company is an added advantage.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and negotiation abilities.
• Customer service orientation.
• Problem-solving and decision-making skills.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to manage multiple clients and staff simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.