Account Manager

Responsibilities:

• Administrative support for the assigned Commercial Account Managers. 
• Create Tickets on the CRM. 
• Follow up with the Operations team on new requests and new activations. 
• Ensure that the communicated timelines/SLA by the Project engineering team are met by proactively following up. 
• Embody the 3 Core Pillars of the company’s culture.   
• Provide detailed updates on delays to all stakeholders.
• Management of client account details and ensuring they are up to date (KYC).
• Weekly health checks- to ensure all clients being managed are contacted within the quarter
• Upsell to existing clients.
• Follow up with the Support team on issues raised by existing clients, updating the Commercial team.
• Assist in supporting and managing outages or maintenance activities.
• Introducing a newly assigned Commercial Account Manager to newly assigned Clients.
• Generate a weekly report on tickets created and new activations as captured in the CRM. 
• Ensure that record databases are updated and maintained monthly. 
• Ensure all the required documentation for onboarding a new customer is included in an SAR (KYC, Signed SO, Signed Service contract or SLA).
• Ensure the BDD report for the Management meeting is done error-free.
• Follow up with client issues and ensure appropriate closure. 

Requirements:

• An undergraduate degree qualification essential. 
• Accreditation to professional bodies.
• Certified Office Administrator.
• Experience with both the Microsoft operating system and the Apple operating system. 
• Strong verbal and written communication.
• Good presentation skills for business reports.
• Ability to organize and conduct purposeful Departmental/ Unit meetings.
• General knowledge of ICT solutions. 
• Knowledge of the Nigerian Telecoms Market.
• Strong administrative skills.
• Good understanding of Microsoft operating systems.
• Able to use MS Word, Excel, and PowerPoint.