Client Experience and Success Specialist
Easy apply
New
Job summary
We are looking for a charismatic, high-energy Client Experience Specialist to be the face and pulse of Estrada. You are a "super-connector"—someone who thrives in social settings, speaks with confidence, and has an uncanny ability to read the room. You won't just manage accounts; you will architect the client’s journey.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
Client Management Strategy Design & Implementation:
- Design, develop, and implement comprehensive Client Management and Retention Strategies tailored to EISS’s various business units.
- Design the end-to-end Client Experience Journey—mapping every touchpoint from onboarding to advocate status—and lead the cross-functional effort to drive its implementation.
- Provide monthly reports to leadership on client sentiment trends and actionable "impress-the-client" recommendations.
Brand Representation & Public Relations:
- Represent Estrada at corporate parties, industry events, and networking mixers to increase brand visibility.
- Deliver professional presentations or serve as a moderator/speaker at industry-related forums.
Strategic Marketing & Visibility Collaboration:
- Collaborate closely with the Marketing team to design and execute Digital Marketing Strategies that specifically drive our clients’ business visibility, positioning EISS as a partner in their growth.
- Identify opportunities for joint webinars, case studies, or spotlight features that highlight client success stories and strengthen the strategic bond.
Strategic Procurement & Experience Design:
- Research and procure premium, meaningful corporate gifts that align with client personalities and EISS values.
- Design "experience journeys" for new clients to ensure their onboarding feels prestigious and seamless.
- Coordinate client appreciation events, from small intimate dinners to larger corporate gatherings.
Requirements:
- Bachelor’s degree in Public Relations, International Relations, Mass Communication, Marketing, or Social Sciences.
- Minimum 3 years in Client Management, Public Relations, or a high-end Hospitality/Customer Success role.
- Exceptional verbal communication; you must be able to hold a room and speak eloquently.
- An eye for quality and luxury; you know where to find the best items and how to negotiate for them.
- You are the person people remember after a party for your warmth and professionalism.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
