Client Care Coordinator

Job Title:

Client Care, Sales & Digital Support Coordinator

Location:

Hybrid / On-site (area2 abuja Nigeria)

Company:

Neomerit Natural Wellness Ltd / Neomerit MetroHealth Ltd

Job Summary

We are seeking a highly organized, warm, and digitally-savvy Client Care, Sales & Digital Support Coordinator to serve as the first point of contact for our wellness clients. This role combines client relationship management, sales follow-up, consultation support, and digital engagement, ensuring excellent customer experience across WhatsApp, phone calls, social media, and online platforms.

The ideal candidate must be empathetic, detail-oriented, and comfortable working in a fast-paced integrative health environment.

Key Responsibilities

Client Care & Support

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Respond promptly to client inquiries via WhatsApp, phone calls, email, and social media DMs

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Book, confirm, reschedule, and follow up on wellness and medical consultations

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Guide clients on consultation packages, wellness programs, and product usage (within approved guidelines)

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Maintain professional, compassionate communication with patients and caregivers

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Track client records, follow-ups, and feedback accurately

Sales & Revenue Support

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Convert inquiries into paid consultations and product orders

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Follow up on leads, abandoned chats, and pending payments

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Educate clients on available wellness packages, promotions, and product bundles

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Coordinate order processing, delivery tracking, and after-sales support

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Meet monthly sales and conversion targets

Digital & Administrative Support

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Support online platforms (website orders, Google Forms, booking links, CRM tools)

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Assist with content posting, comment replies, and inbox management (as assigned)

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Update client databases, spreadsheets, and reports

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Work closely with the marketing and operations team to improve client experience

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Escalate medical or technical issues appropriately to senior team members

Required Qualifications

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Minimum of OND / HND / Bachelor’s degree (Health, Business, Communication, or related field is an advantage)

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1–3 years experience in customer service, sales support, digital support, or healthcare admin

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Strong communication skills (spoken and written English)

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Familiarity with WhatsApp Business, Instagram, email, basic CRM tools and social media management

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Good computer skills (Google Docs, Sheets, Microsoft Office)

Key Skills & Competencies

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Excellent interpersonal and empathy skills

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Sales-oriented mindset with ethical communication

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Strong organization and multitasking ability

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Attention to detail and confidentiality

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Ability to work independently and as part of a team

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Interest in wellness, natural health, or healthcare is a strong plus

Performance Indicators (KPIs)

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Client response time and satisfaction

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Consultation bookings and conversion rate

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Sales follow-up success

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Accuracy of client records

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Professionalism and communication quality

What We Offer

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performance incentives

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Training in integrative wellness and digital health services

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Growth opportunities within a fast-growing health brand

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Supportive, purpose-driven work environment

How to Apply

Interested candidates should send their CV and a short cover note explaining why they are suitable for this role to :

Neomeritmetrohealth@gmail.com

Whatsapp +234789334518

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