Client Account Specialist

Humanthrive

Customer Service & Support

Lagos Full Time

Recruitment NGN 150,000 - 250,000

Easy Apply

Job Summary

The Client Account Specialist is responsible for managing client inquiries, responding to calls and messages promptly, and maintaining strong relationships with both new and existing clients. They attract and retaining clients while ensuring an exceptional customer experience.

Minimum Qualification : Degree
Experience Level : Mid level
Experience Length : 3 years
Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Attract new clients and contribute to client acquisition strategies
Respond promptly to client inquiries via calls, emails, or messages
Address client concerns and resolve issues efficiently
Collaborate with internal teams to deliver high-quality services
Support client engagement campaigns and marketing initiatives
Monitor client satisfaction and suggest improvements to service delivery

Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field
3–5 years’ experience in Client Account Management, Marketing, or a customer-facing role
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to build meaningful relationships
Problem-solving abilities and a proactive approach to client needs
Proficiency in Microsoft Office and CRM tools

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