Job Title: Client Account Manager / Pricing Desk Specialist

Location: Lagos, Nigeria

Industry: Freight Forwarding & Logistics

Salary: 350,000 - 500,000

Job Summary

We are seeking an experienced and customer-focused Client Account Manager / Pricing Desk Specialist to support client relationship management, international pricing, quotation preparation, and shipment coordination. The successful candidate will serve as a key link between customers, international partners, operations, and finance teams to ensure timely service delivery, accurate pricing, and excellent customer experience.

Key Responsibilities

Manage customer accounts by responding to enquiries, providing timely updates, and maintaining strong client relationships.
Prepare and manage quotations, pricing requests, RFQs, and invoicing processes while ensuring accuracy and adherence to agreed timelines.
Coordinate shipment activities from booking through final delivery, working closely with operations and international partners.
Support business development efforts by following up on leads, identifying customer needs, and contributing to revenue growth initiatives.
Monitor and update customer shipment status, reports, and milestones to ensure visibility and accessibility of information.
Maintain accurate records, generate periodic reports, and ensure compliance with company policies, procedures, and service standards.

Requirements

Bachelor's Degree or HND in any discipline.
Minimum of 5 years' experience in Freight Forwarding, Logistics, Shipping, Customer Service, Pricing, or Key Account Management.
Proven experience managing international pricing requests, RFQs, quotations, invoicing, and customer accounts within the logistics or freight forwarding industry.
Strong understanding of import/export processes, shipment coordination, and freight forwarding operations.
Excellent customer relationship management, communication, negotiation, and stakeholder management skills.
Professional certifications in Logistics, Supply Chain Management, Freight Forwarding, or related disciplines will be an added advantage.

Benefits