Chief Operating Officer
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Job summary
Manage daily HMO operations, including enrolment, authorisation, claims, provider management, customer service, and operational technology. Ensure efficient service delivery, cost control, compliance with SOPs and SLAs, and seamless integration of physical healthcare services with Sabidoktor.
Min Qualification:
MBA / MSc
Experience Level:
Executive level
Experience Length:
10 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage day-to-day HMO operations.
- Oversee enrolment, authorisation, claims, provider management, customer service and operational technology.
- Establish SOPs and service-level agreements
- Monitor turnaround times and operational costs
- Coordinate regional and branch operations
- Ensure seamless integration between physical healthcare and Sabidoktor(Product of the organisation)
Requirements:
- A minimum of 10 years of experience
- A minimum of an MBA/MSc in a related field
KPIs:
- claims turnaround
- Authorization turnaround
- Service levels
- Operational cost/member
- Complaint resolution
- Provider performance
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