Chief Operating Officer

Responsibilities:

Business Leadership:

• Lead the day-to-day operations of the company.
  
• Execute the Board-approved strategic plan.
  
• Drive sustainable revenue growth and profitability.
  
• Deliver agreed annual business and financial targets.

Retail Operations:

• Oversee nationwide retail operations in collaboration with the Head of Business and other Heads of Department.
  
• Improve store productivity, customer experience, and profitability.
  
• Ensure consistent execution of company standards.
  
• Lead store expansion and network optimisation.

Commercial Growth:

• Grow the retail, corporate sales, franchise, and e-commerce businesses.
  
• Develop strategic partnerships with global technology brands.
  
• Identify and launch new business opportunities.

Digital Transformation:

• Accelerate omnichannel strategy.
  
• Enhance ERP, CRM, business intelligence, and data analytics capabilities.
  
• Leverage technology to improve operational efficiency and customer experience.

People & Culture:

• Build a high-performance, accountable culture.
• Recruit, develop, and retain top talent.
  
• Strengthen leadership capability across the organisation.
  
• Implement a merit-based performance management system.

Financial & Operational Excellence:

• Improve operational efficiency and cost management.
  
• Optimise inventory, logistics, and supply chain performance.
  
• Strengthen governance, internal controls, and enterprise risk management.
• Ensure disciplined execution across all business units.

Regional Expansion:

• Develop and execute our West African expansion strategy.
  
• Evaluate new markets, strategic partnerships, and investment opportunities.

Governance:

• Work closely with the Founder, Board, and Executive Leadership Team.
  
• Institutionalise systems and processes that reduce founder dependency.
  
• Prepare the organisation for long-term institutional success.

Requirements:

• Bachelor's degree in a relevant discipline and an MBA or equivalent postgraduate qualification preferred.
  
• Minimum of five (5) years' experience in a senior executive leadership role such as COO, CEO,
• Managing Director, Business Director, or Country Manager.
  
• Demonstrated success leading large multi-site retail, consumer goods, telecommunications, technology, or FMCG organisations.
  
• Strong commercial, financial, operational, and digital transformation expertise.
  
• Proven experience managing organisations with over 500 employees.
• Strategic thinking
  
• Commercial acumen
• Operational excellence
  
• Financial discipline
• Digital mindset
  
• People leadership
  
• Change management
• Execution excellence
  
• Integrity and professionalism
  
• Excellent communication and stakeholder management

Key Performance Indicators (KPIs)

• Revenue growth
  
• EBITDA and profitability
  
• Same-store sales growth
  
• Market share growth
• Customer satisfaction (NPS)
  
• Employee engagement
  
• Inventory turnover
  
• Operating cost efficiency
  
• E-commerce growth
  
• New store profitability
  
• West African expansion milestones
  
• Leadership succession and talent development

Success Profile:

• Transform the organisation into a world-class retail and technology organisation.
  
• Build a leadership team capable of scaling the business.
  
• Drive successful expansion across West Africa.
  
• Reduce founder dependency by institutionalising systems and processes.
• Position the company for sustainable growth over the next decade.

Remuneration:

Benefits:

• Attractive executive salary
  
• Quarterly performance bonus
  
• Annual performance bonus (13th-month equivalent)
  
• Company car with driver
  
• Pension
  
• Comprehensive health insurance
• Annual leave and leave allowance
  
• Learning and development support upon confirmation of appointment