Cashier

A Shawarma Cashier is responsible for handling customer payments, providing excellent customer service, and ensuring accurate sales records.
Their duties include:
Welcome customers politely and take their orders accurately.
Process cash, POS, bank transfer, and other approved payment methods.
Confirm all transfers before customers leave to prevent fake payment alerts.
Issue receipts where applicable.
Balance the cash drawer at the beginning and end of each shift.
Record all sales accurately in the POS system or sales register.
Ensure no sales are omitted or manipulated.
Attend promptly to customer complaints and escalate unresolved issues to the supervisor.
Keep the cashier counter clean, organized, and presentable.
Promote additional products such as drinks, ice cream, fries, or popcorn (upselling).
Ensure takeaway bags, serviettes, and other packaging materials are available at the counter.
Submit daily sales reports, cash, and payment slips to the supervisor or manager.
Report any shortage, overage, or suspicious transactions immediately.
Maintain confidentiality of company financial information.
Adhere strictly to company policies, including the rule that every bank transfer must be confirmed before the customer leaves.
Work closely with kitchen and production staff to ensure orders are served quickly and correctly.
Maintain a neat appearance and provide friendly, professional service at all times.
Key Performance Indicators (KPIs)
Sales accuracy: 100%
Cash balancing variance: ₦0
Customer service rating: Excellent
Transfer confirmation compliance: 100%
Speed of service: Orders processed promptly
Zero cases of unrecorded sales or cash shortages
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