Cafe Manager

Responsibilities:

Daily Operations:

• Open the café by 6:00 AM and ensure all staff are punctual and properly dressed.
• Supervise product preparation and timely delivery to corporate clients (e.g., Seplat and Total).
• Monitor all digital platforms (Chowdeck, Glovo, Fitlife website) for product availability and order flow.
• Ensure all orders are processed within 15 minutes and delivered promptly using approved logistics partners.

Team Management:

• Enforce staff compliance with hygiene, dress code, and conduct standards.
• Conduct uniform checks and ensure proper use of face masks and head coverings. - Oversee training of new hires and ensure health clearance before food handling.
• Address and report staff misconduct or insubordination immediately.

Customer Service:

• Ensure all staff deliver excellent customer service and follow the approved phone greeting script.
• Handle customer complaints professionally and escalate when necessary.
• Evaluate refund or replacement requests and consult owners when needed.

Inventory & Reconciliation:

• Conduct daily inventory checks and reconcile with back-office records.
• Report spoilage and discrepancies to owners with justification.
• Monitor stock levels and coordinate timely restocking—2 weeks ahead for imported items.
• Reconcile POS, Paystack, and cooperative payments with the accountant.

End-of-Day Duties:

• Begin closing procedures by 6:30 PM and ensure the café is locked and secured by 8:00 PM.
• Supervise end-of-day inventory count and set production targets for the next day.
• Ensure cleanliness of all equipment, fridges, and workspaces before closing.

Technology & Reporting:

• Proficient use of Microsoft Office (Excel, Word, Outlook) for reporting and reconciliation.
• Familiarity with Canva, AI tools, and social media platforms for content creation and engagement.
• Maintain accurate records of sales, inventory, and staff performance.

Requirements:

• Minimum of OND/HND/Bachelor’s Degree in Hospitality, Business Administration, or related field.
• Minimum of 2 years of experience in a supervisory or managerial role in the food service industry.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is mandatory.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure, and maintain a positive team environment.