Business Operations & Growth Manager

Responsibilities

• Manage daily operations of the gym, spa, and salon.
• Supervise staff, schedules, attendance, and performance.
• Ensure excellent customer service and client satisfaction.
• Drive membership sales, renewals, and customer retention.
• Follow up on leads and convert inquiries into customers.
• Coordinate marketing and promotional activities.
• Monitor inventory, facility standards, and operational processes.
• Prepare weekly and monthly performance reports.
• Identify and implement business growth opportunities.

Requirements

• Bachelor's Degree or HND in any relevant field.
• Minimum of 3 years experience in operations, administration, hospitality, retail, fitness, wellness, or customer service.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Sales, customer relationship, and business development experience.
• Proficient with Microsoft Office, Google Workspace, and business software.
• Highly organized, proactive, and able to work independently.

Preferred:

• Experience managing a gym, spa, salon, hotel, retail outlet, or similar customer-facing business.
• Knowledge of social media marketing and customer engagement strategies.

Screening Question:

• If Ella's Place has 100 active members today and you are tasked with growing it to 200 active members within 6 months, what specific steps would you take? (Include in Cover Letter, Maximum 300 words)