Business Manager

Responsibilities:

Business & Commercial Leadership:

• Take full ownership of ODE’s overall business performance, including revenue growth, profitability, and cost efficiency
• Develop and execute short-, medium-, and long-term business strategies aligned with Group objectives
• Build and manage annual budgets, operating plans, and rolling forecasts
• Lead pricing strategy, margin optimisation, and cost control initiatives
• Identify and develop new revenue streams, partnerships, and distribution channels
• Establish and track clear KPIs across all areas of the business

Sales and Revenue Growth:

• Provide strategic leadership for all sales activities and revenue generation initiatives
• Design and implement structured sales processes and pipeline management systems
• Drive key account management with high-value clients and institutional partners
• Monitor market trends, competitor activity, and customer insights
• Lead periodic sales performance reviews and corrective actions

Operations and Supply Chain Management:

• Oversee procurement, inventory management, warehousing, and logistics
• Ensure optimal stock levels while minimising expiries and stockouts
• Manage supplier relationships and negotiate favourable commercial terms
• Improve order fulfilment timelines and service delivery standards
• Develop and enforce standard operating procedures (SOPs)

Financial Management and Governance:

• Enforce strong financial controls and accountability across the business
• Work closely with Finance on reporting, budgeting, and forecasting
• Monitor cash flow, working capital, and inventory value
• Ensure compliance with internal policies and regulatory requirements
• Provide monthly and quarterly performance reports with insights and an action plan

People Leadership and Organisation Development:

• Lead, coach, and develop a high-performing team
• Ensure role clarity, accountability, and performance standards
• Implement structured performance management systems
• Drive a culture of ownership, discipline, and continuous improvement
• Align team behaviours with Smile360’s SMILE core values

Strategic Execution and Stakeholder Management:

• Translate high-level strategy into actionable execution plans
• Serve as the primary interface with Group Executive Management
• Provide data-driven insights and recommendations
• Identify risks early and implement mitigation strategies
• Support strategic initiatives such as partnerships and business expansion

Systems, Process Improvement and Scale Readiness:

• Drive adoption of technology and reporting tools
• Build scalable systems and processes to support growth
• Implement continuous improvement practices (Kaizen mindset)
• Ensure proper documentation and institutionalisation of processes

Requirements:

• Minimum of 7 years of experience
• Minimum of a BSc.