Responsibilities:

Operations Management: Oversee scheduling, service delivery, supply chain, and quality control across all client sites
Team Leadership: Manage mid-level managers and supervise field supervisors and cleaning staff; improve staff discipline, retention, and performance
Business Development: Identify and onboard new clients, prepare quotations, close deals, and manage client relationships to grow revenue
Financial Oversight: Monitor job costing, control operational expenses, ensure profitability per contract, and prepare monthly P&L reports
Systems & Process Improvement: Develop SOPs, digitize workflows, and implement tools to improve operational efficiency and service quality
Problem Solving: Proactively resolve client complaints, operational bottlenecks, and workforce challenges
Client Engagement: Attend meetings with client management (including locations outside Lagos where required)
Reporting: Present monthly performance reports and provide insights into overall business health and growth opportunities

Requirements:

A minimum of 3 years of hands-on experience managing operations within an SME (facility management/cleaning industry experience is a strong advantage)
HND/BSc in Business Administration, Management, or a related field (MBA is an added advantage)
Candidates must also have a minimum of 3 years of industry operations experience with clear evidence of leadership responsibilities, even if not in a formal managerial title
Demonstrated ability to build, improve, or scale business operations
Strong analytical, organizational, and problem-solving skills; must be highly execution-driven and data-oriented
High integrity, strong work ethic, and ability to thrive in a fast-paced, performance-driven environment

What We Offer