Business Development Manager

Responsibilities:

• Implement approved sales and business development strategies to achieve assigned revenue, profitability, and business growth targets.
• Identify, qualify, and develop new business opportunities within assigned markets, industries, and client segments.
• Develop and maintain strong relationships with prospective, existing, and key clients to drive client acquisition, retention, and account growth.
• Improve existing client accounts through cross-selling, upselling and introduction of additional HR outsourcing and workforce solutions.
• Maintain and manage an effective sales pipeline covering prospecting to conversion and utilise the company's CRM system to maintain accurate client and opportunity records.
• Engage prospective and existing clients to understand their HR, workforce, and outsourcing requirements, and collaborate with relevant internal teams to develop appropriate solutions.
• Develop and maintain relationships with strategic partners to generate new business opportunities.
• Prepare and deliver client presentations, business pitches, proposals, etc. and ensure timely submission of RFQs, RFPs, EOIs, tenders etc.
• Participate in commercial negotiations with prospective and existing clients, including pricing, service scope, SLAs, and other commercial requirements, in line with approved company guidelines.
• Monitor client feedback and coordinate with relevant internal teams to address service issues, improve client experience, support client retention, and ensure successful handover and onboarding of newly acquired clients.
• Monitor and report on sales activities, pipeline development, client acquisition, etc.
• Coach, supervise, coordinate and support Business Development/Sales team members while monitoring progress against agreed sales and business development KPIs.

Remuneration:

• Bachelor’s degree in Business Administration, Marketing, Social Sciences, or a related field.
• Minimum of 8 years of experience in business development and sales, preferably in outsourcing or related industries.
• Professional certification such as IBD or NIMN is a plus.
• Strong business development, sales, and client relationship management skills.
• Excellent communication, presentation, negotiation and closing skills.
• Strong leadership and people management skills, with the ability to motivate, coach and coordinate teams.
• Ability to manage multiple projects, clients, and priorities effectively.
• Strong proposal/bid preparation, account management and commercial negotiation skills.
• Ability to develop sales strategies, identify opportunities and drive revenue growth.
• Good knowledge of market trends, CRM, sales pipeline management and performance reporting.
• Results-driven, proactive, resilient, customer-focused, and commercially aware.
• Strong strategic thinking, problem-solving, collaboration and decision-making skills.
• High level of professionalism, integrity, accountability, and adaptability.