Business Development Executive

Responsibilities:

Business Development & Lead Generation:

• Identify and pursue new business opportunities across Gilt Stay's accommodation, lounge, restaurant and spa services.
• Research potential corporate clients, organisations, travel agencies, relocation companies, event planners, wellness companies and other relevant businesses.
• Develop and maintain a database of prospective and existing clients.
• Make calls, send emails, conduct visits and use other appropriate channels to generate leads.
• Follow up consistently with prospective clients and convert qualified leads into bookings or partnerships.
• Develop new channels for generating apartment, lounge, restaurant and spa business.

Corporate Sales & Partnerships:

• Build relationships with companies that require accommodation for staff, executives, consultants, visitors and business travellers.
  
• Identify organisations that may require corporate wellness, spa or relaxation packages for employees and executives.
• Develop corporate accommodation and wellness partnerships where approved by Management.
• Establish relationships with travel agencies, corporate travel managers, relocation companies, event planners and relevant wellness partners.
• Identify partnership opportunities that can generate recurring business for Gilt Stay.

Apartment Sales & Bookings:

• Actively promote Gilt Stay's serviced apartments to potential guests and business clients.
• Respond to and follow up on qualified sales enquiries.
• Communicate apartment options, rates, availability and relevant policies accurately.
• Work closely with Front Office and Operations to ensure a smooth transition from sales enquiry to confirmed booking.
• Follow up with past guests and clients to encourage repeat bookings and referrals.
• Track leads from initial enquiry through conversion.

Travel Agent & Referral Network Development:

• Build and maintain relationships with travel agents and booking partners.
  
• Develop a network of agents who can consistently refer guests to Gilt Stay.
• Communicate approved commission structures and booking procedures to agents.
• Follow up with active and inactive agents to maintain engagement.
• Monitor the performance of referral and agent channels and provide reports to management.

Lounge, Restaurant & Event Business Development:

• Identify opportunities to attract external customers to Gilt Stay's lounge and restaurant.
• Develop relationships with event planners, companies, social groups and organisations for private events, meetings, celebrations and other activities.
• Promote the lounge for suitable corporate and social events.
• Identify opportunities for group bookings, corporate gatherings, game nights and other events.
• Work with the Lounge Manager and Management to develop commercial opportunities.

Spa Business Development:

• Promote Gilt Stay's spa services to apartment guests, external customers, corporate clients and relevant partners.
• Develop partnerships with companies, wellness organisations, hotels, travel agencies and lifestyle businesses that can generate spa referrals.
• Identify opportunities for corporate wellness packages, couples' packages, group bookings and other approved spa promotions.
• Encourage cross-selling between the apartments, spa, lounge and restaurant.
• Maintain relationships with existing spa clients and referral partners.
• Monitor spa-related leads and bookings generated through business development activities.

Client Relationship Management:

• Maintain professional relationships with existing clients and partners.
• Conduct regular follow-ups to understand client needs and identify opportunities for additional business.
• Keep accurate records of client interactions, enquiries, proposals and agreements.
• Gather client feedback and communicate relevant feedback to Management.
• Ensure clients receive timely responses and professional service throughout the sales process.

Sales Strategy & Market Development:

• Monitor the local hospitality and shortlet market and identify emerging business opportunities.
  
• Research competitor offerings, corporate accommodation trends, pricing and customer preferences.
• Recommend practical sales initiatives to increase occupancy and revenue.
• Identify new customer segments and business channels for Gilt Stay.
• Support promotional campaigns and sales initiatives developed by Management.

Networking & Business Representation:

• Represent Gilt Stay professionally at relevant business meetings, networking events, hospitality events and industry gatherings.
• Build relationships with professionals and organisations that can generate business for the property.
• Schedule and conduct client visits and property tours when required.
• Present Gilt Stay's accommodation, lounge, restaurant, spa and hospitality offerings professionally.

Sales Reporting & Documentation:

• Daily/weekly sales activities.
• Leads generated.
• Leads converted.
• Client and partner contacts.
• Bookings generated through business development activities.
• Corporate accounts acquired.
• Agent/referral partnerships.
• Follow-up activities.
• Revenue generated from acquired clients and partnerships.
• Outstanding leads and next actions.
• Client retention and repeat business.

Requirements:

• HND or equivalent qualification in business administration, marketing, hospitality management, sales, or a related field.
• 2–3 years' experience in business development, sales, hospitality, real estate, travel, corporate sales or a related field.
• Previous experience in hotels, serviced apartments, shortlets, travel or hospitality sales will be an advantage.
• Proven ability to generate leads and develop client relationships.
• Strong negotiation and presentation skills.
• Good knowledge of sales and customer relationship management.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Office, Google Workspace, and other digital tools.
• Ability to work independently and meet agreed targets.