Branch Supervisor

Responsibilities:

• Supervision and Leadership: Leading a team of employees within the branch, including hiring, training, coaching, and evaluating staff performance.
• Operations Management: Overseeing day-to-day operations of the branch, including customer service, sales, inventory management, and administrative tasks.
• Customer Service: Ensuring high levels of customer satisfaction by resolving customer complaints, addressing enquiries, and maintaining a customer-centric environment.
• Sales and Revenue Generation: Setting sales targets, monitoring sales performance, and implementing strategies to achieve sales goals and increase revenue.
• Financial Management: Managing the branch budget, expenses, and profitability, including monitoring financial transactions, controlling costs, and optimising revenue streams.
• Compliance and Regulation: Ensuring compliance with company policies, industry regulations, and legal requirements, including health and safety standards, labour laws, and financial regulations.
• Inventory Control: Monitoring inventory levels, coordinating replenishment, and minimising shrinkage or loss through effective inventory management practices.
• Marketing and Promotion: Collaborating with the marketing department to implement promotional activities, advertising campaigns, and marketing strategies to attract customers and increase brand awareness.
• Reporting and Analysis: Generating regular reports on branch performance, analysing data to identify trends, opportunities, and areas for improvement, and presenting findings to senior management.
• Problem Solving and Decision Making: Addressing operational challenges, resolving conflicts, making strategic decisions, and implementing solutions to achieve branch objectives.
• Communication and Collaboration: Facilitating communication and collaboration between branch staff, other departments, and corporate headquarters to ensure alignment with organisational goals and objectives.
• Risk Management: Identifying potential risks and implementing measures to mitigate them, including security risks, operational risks, and compliance risks.

Requirements:

• A minimum of an HND in business administration or any related field.
• Good skin.
• 2 year working experience in similar position
• Excellent communication skills
• Computer literate
• Ability to work under pressure
• Excellent attention to details
• Fair knowledge of skincare and skincare products.
• Must be resident in Lekki, Ajah or very close
• Must be 32 years or above