Branch Manager

Responsibilities:

• Own daily operations, including sample collection, turnaround time (routine and STAT), report delivery, equipment uptime and facility standards
• Ensure SOP adherence across pathology, radiology and point-of-care testing
• Manage inventory, reagents, vendors and equipment maintenance and calibration
• Own the branch revenue target and drive growth across walk-in, doctor-referral, corporate wellness and insurance/HMO channels
• Build and manage a doctor and clinic referral programme, and win corporate health-check partnerships
• Support launch marketing, including opening promotions, local PR and doctor-outreach campaigns
• Monitor competitor pricing and recommend packages to the BU Head
• Ensure compliance with clinical, regulatory and accreditation requirements, including biomedical waste and radiation safety
• Own internal quality control (IQC) and coordinate external quality assurance (EQAS)
• Manage incident, adverse event and complaint reporting, escalating to Group where required
• Recruit, onboard, roster and performance-manage the branch team
• Own patient experience and track patient satisfaction and NPS feedback
• Represent the brand at health camps, doctor meets and corporate events

Requirements:

• Degree in Medical Laboratory Science, Health Administration, Business Administration or a related field]
• 2-3 years' experience managing a diagnostic centre, laboratory, hospital or healthcare facility
• Proven experience owning revenue targets and driving business development
• Strong knowledge of SOPs, quality control and healthcare compliance
• Ability to build relationships with doctors, corporate clients and high-value patients
• Strong people leadership skills, with experience building teams from scratch
• Sound judgment on what to resolve locally and what to escalate