Assistant Experience Curator

Responsibilities:

• Plan, coordinate, and execute end-to-end travel experiences, ensuring all components, including documentation, bookings, logistics, and timelines, align seamlessly from initial inquiry to final return.
• Manage visa applications and all travel-related documentation with a high degree of accuracy, proactively tracking requirements, deadlines, and potential risks that could impact travel plans.
• Coordinate flight bookings, accommodation, ground transportation, tours, and activities using approved platforms and vetted vendors, ensuring quality, reliability, and value for money.
• Serve as a consistent point of contact for clients throughout the travel lifecycle, responding to inquiries across approved communication channels in a timely, calm, and professional manner.
• Provide personalized travel recommendations informed by destination research, client preferences, budget considerations, and travel styles.
• Monitor itineraries closely and proactively communicate confirmations, updates, changes, and advisories to ensure clarity, preparedness, and confidence.
• Handle travel disruptions, emergencies, or last-minute changes with composure, clear communication, and practical problem-solving, minimizing stress for clients.
• Conduct destination and vendor research to support informed decision-making, quality assurance, and cost-effectiveness.
• Maintain accurate and up-to-date records of inquiries, bookings, payments, itineraries, and communications in line with data protection and confidentiality standards.
• Identify recurring issues, service gaps, or process inefficiencies and contribute to reporting and process improvements that enhance overall experience delivery.
• Other responsibilities as assigned by management.

Requirements:

• Bachelor's degree in Travel, Tourism, Business Administrative, Communications, or a related field.
• A minimum of two (2) years’ professional experience in hospitality, customer service, travel, and tourism.
• Strong customer service and attention to detail.
• Strong written and verbal communication.
• High emotional intelligence and conflict-resolution ability.
• Strong organizational and multitasking skills.
• Ability to remain calm and solution-focused under pressure.
• Knowledge of travel planning, itinerary coordination, and documentation processes.
• Understanding of visa application procedures, international travel requirements, and destination-specific regulations.
• Familiarity with booking platforms for flights, accommodation, and ground transportation.
• Working knowledge of customer communication best practices across email, messaging platforms, and social channels.
• Ability to manage multiple requests, timelines, and dependencies simultaneously without loss of accuracy.
• Strong documentation, record-keeping, and information management discipline.
• Basic understanding of data protection, confidentiality, and secure handling of client information.

Remuneration: NGN 150,000

Location: Lekki, Lagos.

Work Hours: 9 am - 5 pm; Monday - Saturday