Area Operations Manager

Responsibilities:

Operational Management:

• Oversee daily operations across multiple locations to ensure consistency in service delivery and customer satisfaction.
• Develop and implement operational policies, procedures, and standards to ensure efficiency and compliance with industry regulations.
• Monitor and optimize the use of resources, including inventory, equipment, and staff, to reduce costs and improve service quality.

Financial Management:

• Analyze financial statements, budgets, and forecasts to ensure the profitability of each location.
• Implement financial controls and strategies to manage costs, increase revenue, and maximize profit margins.
• Provide financial reports and insights to senior management, identifying trends and areas for improvement.

Team Leadership:

• Recruit, train, and develop managers and staff to ensure a high-performing team across all locations.
• Conduct regular performance evaluations, provide coaching, and implement development plans to improve staff skills and productivity.
• Foster a positive and collaborative work environment, encouraging teamwork and employee engagement.

Customer Experience:

• Ensure a high standard of customer service across all locations, addressing customer feedback and resolving issues promptly.
• Implement customer satisfaction initiatives and monitor key performance indicators (KPIs) to enhance the guest experience.
• Develop and maintain relationships with key customers and stakeholders to drive loyalty and repeat business.

Business Development:

• Identify new business opportunities, market trends, and competitive landscape to drive growth within the area.
• Collaborate with the marketing team to implement promotional strategies and campaigns that attract and retain customers.
• Manage and optimize relationships with suppliers, vendors, and other partners to support business objectives.

Compliance and Risk Management:

• Ensure all locations comply with health, safety, and legal regulations within the hospitality industry.
• Manage risk by implementing safety protocols, conducting audits, and addressing potential issues proactively.
• Handle emergencies and crises with a calm and effective approach, ensuring minimal disruption to operations.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Extensive experience (4+ years) in operations management within the hospitality industry, with a proven track record in FMCG and finance.
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple locations simultaneously.
• Strong problem-solving skills with a proactive approach to operational challenges.
• Proficient in using business management software and tools.

Key Competencies:

• Strategic Thinking
• Operational Efficiency
• Financial Management
• Leadership and Team Development
• Customer Focus
• Risk Management
• Adaptability and Flexibility