Appointment Setter
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Job summary
An appointment setter is responsible for contacting potential clients or leads and scheduling meetings for sales representatives or business owners. Their main goal is to create qualified opportunities for the sales team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Outbound Communication: Call, email, or message prospective clients to introduce products or services.
- Lead Qualification: Ask questions to determine if a prospect is a good fit.
- Schedule Appointments: Book meetings, demos, or consultations for the sales team.
- Maintain Records: Update CRM systems with contact details, conversation notes, and appointment status.
- Follow-Up: Reconnect with leads who showed interest but didn’t book immediately.
- Handle Objections: Respond to basic questions or concerns to keep prospects engaged.
Requirements:
- Strong verbal and written communication
- Persuasion and negotiation abilities
- Good listening skills
- Time management and organization
- Basic computer/CRM proficiency
- Resilience and confidence (handling rejection is part of the job)
Typical Work Environment:
- Call centers, sales offices, or remote work setups
- Often part of a marketing or sales team
Performance Metrics:
- Number of calls/messages made
- Appointments booked
- Conversion rate (leads to appointments)
- Show-up rate for scheduled meetings
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