Administrative Receptionist

Responsibilities:

• Welcome visitors, clients, and guests professionally and direct them to the appropriate personnel.
• Answer, screen, and transfer incoming telephone calls promptly.
• Respond to general inquiries and provide accurate information about the organization’s services.
• Receive, sort, record, and distribute incoming mail, deliveries, and correspondence.
• Schedule appointments, maintain visitor registers, and coordinate meeting arrangements.
• Maintain a neat, organized, and professional reception area.
• Provide administrative support, including filing, photocopying, scanning, data entry, and document preparation.
• Manage office supplies and notify the appropriate supervisor when replenishment is required.
• Maintain accurate records of visitors, calls, appointments, and deliveries.
• Coordinate with other departments to ensure visitors and clients receive appropriate assistance.
• Handle inquiries and complaints courteously, referring complex issues to the relevant personnel.
• Maintain confidentiality of company information and visitor records.
• Perform other administrative duties assigned by Management.

Requirement:

• A Minimum of OND in Business Administration, Office Technology and Management, or a related field is an advantage.
• Previous experience as a receptionist, front desk officer, or administrative assistant is desirable.
• Excellent verbal and written communication skills.
• Good telephone etiquette and customer service skills.
• Proficiency in Microsoft Word, Excel, email, and other basic office applications.
• Strong organizational skills and attention to detail.
• Professional appearance, courtesy, and a positive attitude.
• Ability to multitask, prioritize tasks, and work with minimal supervision.
• High level of discretion, reliability, and confidentiality.

Key Competencies:

• Customer service and interpersonal relations
• Communication and telephone etiquette
• Organization and time management
• Basic computer and administrative skills
• Problem-solving and multitasking
• Professionalism and confidentiality