Workshop Manager

Responsibilities:

Workshop Operations Management:

• Oversee all day-to-day activities within the workshop, from minor tasks to major repairs.
• Ensure that all vehicle repairs, services, and inspections are conducted promptly and to the highest standards.
• Coordinate the procurement, storage, and distribution of auto parts, tools, and equipment.
• Ensure compliance with safety regulations, industry standards, and environmental guidelines.

Team Leadership & Development:

• Manage and supervise workshop staff, including mechanics, technicians, and administrative personnel.
• Delegate tasks to team members based on their expertise to ensure a smooth workflow.
• Provide training and mentorship to staff to enhance their skills and efficiency.

Customer Service:

• Act as the primary point of contact for customers, ensuring their needs and concerns are addressed professionally.
• Handle customer complaints, provide estimates for repairs, and ensure all work is completed to customer satisfaction.
• Manage the customer appointment schedule, ensuring timely service delivery.

Inventory & Auto Parts Management:

• Monitor inventory levels of auto parts, tools, and supplies to ensure the workshop is well-stocked at all times.
• Liaise with suppliers to negotiate prices and maintain strong relationships to source quality parts at competitive prices.
• Implement inventory control systems to reduce waste and manage costs effectively.

Financial Management:

• Track daily financial transactions, including sales, purchases, and expenses.
• Ensure the workshop operates within budget while maintaining profitability.
• Provide regular financial reports and analysis to the upper management.
• Ensure accurate invoicing and timely payments from customers.

Quality Control:

• Maintain high standards of workmanship in all repairs and services provided by the workshop.
• Conduct regular quality checks on completed jobs to ensure all repairs meet company and industry standards.
• Implement continuous improvement processes to enhance operational efficiency.

Reporting & Record Keeping:

• Maintain accurate records of all repairs, inspections, parts inventory, and financial transactions.
• Provide regular reports on workshop performance, customer satisfaction, and financial status.
• Ensure all documentation is completed accurately and promptly for auditing and reporting purposes.

Requirements:

• Minimum of an OND qualification 
• 2 years of previous experience in a similar role