Waitress

Responsibilities:

• Welcome and seat guests promptly and courteously, providing menus and relevant information.
• Take accurate food and beverage orders and relay them correctly to the kitchen and bar.
• Serve food and drinks promptly, ensuring presentation meets established standards.
• Respond to guest inquiries regarding menu items, including ingredients and recommendations.
• Process bills and payments accurately, ensuring proper documentation of transactions.
• Maintain cleanliness and proper setup of dining areas and tables before, during, and after service.
• Address guest complaints or concerns promptly, escalating issues to supervisors where necessary.
• Coordinate with kitchen and bar staff to ensure timely and accurate order fulfilment.
• Adhere to hygiene, grooming, and food safety standards at all times.
• Support other service staff during peak periods and special events as needed.

Requirements:

• Minimum of 2 years' proven experience as a Waitress/Waiter in a restaurant, hotel, or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a pleasant and professional demeanor.
• Ability to multitask and remain composed under pressure.
• Good physical stamina, with the ability to stand and move for extended periods.
• Basic numeracy skills for handling orders and payments accurately.
• Ability to work flexible hours, including evenings, weekends, and public holidays.