Visa Interview Coach

Responsibilities:

• Conduct one-on-one coaching sessions (in-person, video, or calls) to understand clients’ backgrounds, goals, and visa objectives.
• Listen actively, ask clarifying questions, and help clients articulate their motivations and prepare for common interview questions.
• Provide clear, empathetic guidance on the U.S. visa interview process, documentation, and best practices for various visa categories (with support from senior visa staff).
• Conduct mock interviews and provide constructive feedback to improve clients’ communication and confidence.
• Triage and escalate cases to senior immigration lawyers or consultants when needed.
• Maintain accurate client records, including session notes, follow-ups, and status updates in our CRM/case management system.
• Prepare clients for key milestones such as document gathering, interview preparation, and submission deadlines.
• Collaborate closely with legal, sales, and operations teams to ensure seamless client support.
• Monitor client satisfaction and proactively address concerns or escalate issues.
• Continuously learn U.S. visa regulations, interview procedures, and VeríPass coaching frameworks.
• Participate in ongoing training, role-play sessions, and mentorship programs to strengthen technical knowledge and coaching effectiveness.

Requirements:

• Minimum of a B.Sc. qualification 
• Minimum of 2 years of experience.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organizational skills.