Visa and Ticketing Officer
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Job summary
We are looking for a Visa and Ticketing Officer to join a growing operations team. The role covers end to end visa application processing, airline ticketing and reservations, and client documentation support for a high volume leisure and corporate client base.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Process visa applications across multiple embassy and consulate requirements, ensuring documentation accuracy and compliance with current entry requirements
- Handle flight ticketing, rebooking, and reservation management through GDS or airline booking systems
- Maintain accurate records of client documentation and application status
- Liaise directly with clients on visa requirements, timelines, and documentation gaps
- Escalate irregular or high-risk cases promptly rather than resolving informally
Requirements:
- Minimum 2 years of experience in visa processing and/or airline ticketing within a travel agency, tour operator, or similar environment
- Working knowledge of GDS systems (Amadeus, Galileo, or Sabre)
- High attention to detail; this role carries direct compliance and financial exposure
- Strong client communication skills
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