Travel Operations & Sales Executive

WE ARE HIRING – Travel Operations & Sales Executive

Location: Lekki / Ajah, Lagos (Onsite)

Industry: Travel & Tourism

Employment Type: Full-Time

Salary: ₦200,000 – ₦220,000 Monthly

Commission: Up to 5% of net profit per trip (capped)

Performance Bonus: Quarterly revenue and service-based incentives

About the Role

We are hiring a commercially driven Travel Operations & Sales Executive to own the end-to-end design, sale, and flawless execution of leisure and corporate travel experiences.

This role is ideal for a travel professional who combines:

• strong sales instincts

• excellent booking accuracy

• vendor coordination

• premium client service excellence

• strong corporate account relationship management

You will be responsible for turning inquiries into confirmed bookings, managing seamless trip fulfillment, and driving repeat business through exceptional travel delivery.

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Key Responsibilities

Travel Design & Sales Execution

• Design tailored travel solutions aligned with client needs, budgets, and timelines

• Convert inquiries into confirmed bookings through consultative selling

• Upsell premium experiences, VIP packages, and value-added services

• Drive repeat bookings and improve trip profitability

• Manage client communication from inquiry to post-trip follow-up

Bookings & Travel Operations

• Handle accurate flight and hotel bookings

• Manage visa advisory and documentation guidance

• Coordinate airport pickups, tours, transfers, and concierge experiences

• Ensure seamless itinerary planning and vendor coordination

• Deliver flawless travel execution across all touchpoints

Corporate Client Management

• Onboard and manage corporate travel accounts

• Handle executive and staff travel logistics

• Build long-term B2B relationships

• Grow account value through repeat business and retention

• Serve as the primary point of contact for corporate engagements

Issue Resolution & Service Recovery

• Resolve disruptions such as cancellations, visa delays, and hotel issues

• Handle client complaints professionally and proactively

• Ensure fast service recovery while protecting client trust and experience

Vendor & Stakeholder Management

• Liaise with airlines, hotels, DMCs, embassies, and ground operators

• Negotiate favorable rates and service terms

• Maintain strong external partnerships to support premium delivery

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Requirements

Must-Have

• Minimum 3 years experience in travel sales and operations

• Proven ability to close travel deals and convert inquiries

• Strong flight, hotel, and itinerary booking expertise

• Visa advisory and documentation support experience

• Experience managing corporate travel clients

• Strong problem-solving and complaint resolution skills

• Comfortable working with monthly revenue targets

Preferred

• GDS experience (Amadeus, Sabre, Galileo)

• Luxury / VIP travel experience

• Vendor negotiation skills

• Group and executive travel logistics

• CRM proficiency

• Strong objection handling and upselling skills

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Who We’re Looking For

The ideal candidate is:

• commercially aggressive

• highly organized

• client-focused

• calm under pressure

• operationally disciplined

• excellent at follow-through

• strong in relationship management

You should be able to independently convert a travel inquiry into a profitable and seamless client experience.

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KPIs / Success Metrics

• Number of trips executed

• Revenue generated monthly

• Corporate client onboarding and retention

• Booking accuracy rate

• Visa turnaround efficiency

• Client satisfaction and repeat booking rate

• Complaint resolution turnaround

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