Travel Operations Intern

Responsibilities:

Client Booking Support

• Assist with booking flights, hotels, tours, and other travel services for clients.
• Double-check availability and pricing before confirming bookings.

Vendor & Partner Coordination

• Follow up with airlines, hotels, and local/international tour partners to confirm arrangements.
• Help build and maintain a vendor database with updated contact details.

Itinerary & Document Preparation

• Help draft personalised travel itineraries based on client requests.
• Prepare and organise travel documents such as tickets, visas, hotel confirmations, and insurance.

Client Communication

• Respond to client inquiries via phone, email, or WhatsApp promptly.
• Send booking updates, confirmations, and reminders to clients.

Payment & Record Tracking

• Keep records of payments, invoices, and receipts under the supervision of the team.
• Update internal spreadsheets to track progress.

Issue Resolution

• Support in handling changes, cancellations, or emergency client issues.
• Escalate unresolved issues to the Travel Operations Manager promptly.

Professional Conduct

• Represent Royeli Tours and Travel with professionalism in all interactions.
• Follow internal guidelines and instructions from your supervisor diligently.

Requirements:

• A minimum level  of a B.Sc. degree
• Currently enrolled in or recently graduated from a Tourism program.
• Strong interest in the travel and tourism industry
• Basic knowledge of travel booking tools (Amadeus, Sabre, or similar) is an advantage
• Excellent verbal and written communication skills
• Strong attention to detail and organisational skills
• Ability to work well under pressure and manage time effectively
• Proficient in Microsoft Office Suite (Excel, Word).