Travel Consultant

Responsibilities:

• Providing comprehensive travel consultation services, including itinerary planning, destination recommendations, and travel advisory support.
  
• Responding promptly to client inquiries via phone, email, or in person, providing accurate travel information and assistance.
  
• Booking flights, hotels, tours, and related travel arrangements for clients in line with company procedures.
  
• Maintaining and updating client records, itineraries, and payment confirmations.
  
• Coordinating and following up with travel partners, vendors, and service providers to ensure smooth trip execution.
  
• Preparing detailed travel itineraries, proposals, and supporting documents for client approval.
  
• Assisting in preparing invoices, receipts, and basic financial documentation for travel bookings.
  
• Handling confidential client information with discretion and professionalism.
  
• Staying updated on global travel trends, airline policies, visa requirements, and destination information.
  
• Ensuring client satisfaction through efficient service delivery, problem-solving, and proactive communication.

Requirements:

• Bachelor’s degree or HND in Tourism, Hospitality, Business Administration, or a related field.
  
• 2–4 years of relevant experience as a Travel Consultant, Travel Agent, or in a similar customer service role within the travel and tourism industry.
  
• IATA Travel Agent Certification is required.
  
• Proficiency in booking and reservation systems such as Amadeus, Sabre, Galileo, or similar platforms.
  
• Knowledge of CRM tools and itinerary-building software is an advantage.
  
• Strong communication and interpersonal skills with a professional, client-oriented approach.
  
• Excellent organisational and time management abilities.
  
• High attention to detail and accuracy in bookings and documentation.
  
• Ability to multitask and work efficiently in a fast-paced environment.
  
• Passion for travel and strong knowledge of destinations, airlines, and travel products.