Travel Consultant

Responsibilities:

Travel Design & Sales Execution:

• Design tailored travel solutions aligned with client needs and budgets
• Convert travel inquiries into confirmed bookings through consultative selling
• Manage client communication from inquiry through post-trip follow-up

Bookings & Travel Operations:

• Handle flight and hotel bookings with accuracy and efficiency
• Provide visa advisory and assistance, including documentation guidance
• Ensure seamless coordination across all travel touchpoints

External Stakeholder Interface:

• Interface directly with airlines, hotels, DMCs, and ground operators
• Maintain strong working relationships to ensure service quality and preferential terms

Corporate Client Management:

• Onboard corporate travel clients and manage ongoing relationships
• Lead sales conversations, close travel deals, and manage repeat business
• Serve as the primary point of contact for corporate travel engagements

Issue Resolution & Service Recovery:

• Handle travel-related conflict resolution, disruptions, and client complaints
• Ensure timely, professional resolution with a strong service-recovery mindset

Cross-Functional Collaboration:

• Collaborate with the company's Growth & Execution Lead on planning and execution
• Work closely with the Financial Solutions Architect to ensure cashflow discipline, pricing accuracy, and compliance

Requirements: 

• Strong client-facing and sales communication skills (written and spoken)
• Structured, proactive, and ownership-driven approach to work 
• Comfortable working in sprints and cross-functional teams 
• Prior experience in travel operations and sales is essential 
• Knowledge of Agile ways of working is an advantage; training will be provided where required 
• Ability to commute within Lekki/Ikota