Customer Service Representative
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New
Job summary
Be the friendly face of our travel agency, handle client inquiries, resolve concerns, and deliver great service at every touchpoint. Strong communication and problem-solving skills needed; customer service experience is a plus. Wuye, Jahi, or Wuse residents.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Part Time - Rotating Schedule
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, and in person
- Provide accurate information on travel services, bookings, and agency offerings
- Resolve client complaints and concerns efficiently, escalating complex issues where necessary
- Support clients with basic booking inquiries, changes, and follow-ups in coordination with the ticketing team
- Maintain accurate records of client interactions and inquiries in the CRM system
- Build positive relationships with clients to encourage trust and repeat business
- Follow up with clients to ensure satisfaction after service delivery
- Collaborate with other departments to ensure client needs are met promptly
- Stay informed about the agency's services, promotions, and policies to provide accurate guidance
- Maintain a professional and welcoming tone in all client communications
Requirements:
- Good communication and interpersonal skills
- Friendly and professional attitude
- Good problem-solving skills
- Customer service experience is an advantage
- Basic computer skills
- Candidates residing in Wuye, Jahi, or Wuse (Abuja) are strongly preferred
- Ability to multitask and remain calm under pressure
Location: Jahi, Abuja
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