Travel Agent

Responsibilities:

• Consult with clients to understand their travel needs, preferences, and budget.
• Recommend suitable destinations, tour packages, flights, hotels, and other travel services.
• Prepare detailed itineraries and travel documentation in line with client requirements.
• Manage end-to-end booking processes, including reservations, ticketing, and confirmations.
• Provide accurate information on visa requirements, travel insurance, and destination guidelines.
• Handle changes, cancellations, or adjustments to bookings efficiently.
• Maintain strong relationships with airlines, hotels, and tour operators to secure the best deals.
• Keep clients informed about promotions, discounts, and seasonal travel offers.
• Ensure accurate record-keeping of all transactions and client interactions using the CRM system.
• Stay updated on global travel trends, industry regulations, and destination information.

Requirements:

• Bachelor’s degree, HND, or OND in Tourism, Hospitality, Business, or a related field.
• 3–4 years of relevant experience as a Travel Agent or in a similar role within the travel and tourism industry.
• Proficiency in booking and reservation software such as Amadeus, Sabre, Galileo, or similar platforms.
• Knowledge of CRM and itinerary-building tools (e.g., Trip Creator, Tourwriter) is an advantage.
• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Attention to detail with a high level of accuracy in bookings and documentation.
• Ability to handle multiple client requests in a fast-paced environment.
• Passion for travel and strong knowledge of destinations, airlines, and hotels.
• Candidates must have proven experience in travel booking and customer service, with a solid understanding of the tourism industry.