Training Facilitator

Responsibilities:

Training & Facilitation:

• Deliver structured training sessions (classroom and field-based) for new rickshaw driver leads.
• Facilitate refresher trainings, safety briefings, and performance improvement sessions.
• Develop training materials, manuals, onboarding guides, and SOPs tailored to SGX operations.
• Ensure each trainee fully understands route management, safety protocols, service expectations, and reporting procedures.

Field Coaching & Performance Monitoring:

• Conduct on-field coaching for rickshaw driver leads during their first week after training.
• Observe driver behavior, riding patterns, and customer interaction to ensure compliance.
• Provide correction, mentorship, and continuous performance guidance.
• Identify skill gaps and recommend retraining where necessary.

Compliance, Safety & Discipline:

• Train rickshaw leads on SGX’s safety standards, traffic rules, and operational guidelines.
• Ensure drivers understand company disciplinary policies, code of conduct, and customer service expectations.
• Report safety violations, misconduct, or non-compliance cases to the operations team for follow-up.
• Promote a strong safety-first culture.

Reporting & Documentation:

• Maintain accurate attendance sheets, training records, evaluation reports, and certification logs.
• Submit weekly training reports to the Head of Operations.
• Track performance of trained rickshaw leads and flag operational concerns early.
• Evaluate the effectiveness of training programs and suggest areas for improvement.

Recruitment Support (Where Needed):

• Assist with interviewing, screening, and evaluating new driver candidates.
• Participate in practical assessments and onboarding processes.

Stakeholder & Team Collaboration:

• Work closely with the operations, field supervisors, HR, and rider support teams.
• Collaborate in designing new training modules or upgrading existing ones.
• Provide feedback to management on trends, challenges, and operational improvements.

Requirements:

• Minimum of OND/HND/B.Sc in any discipline.
• Experience training commercial drivers, riders, field agents, or similar roles (advantageous).
• Strong facilitation, coaching, and communication skills.
• Good understanding of traffic rules, city routes, and basic safety protocols.
• Ability to manage groups, enforce discipline, and communicate clearly.
• Physically fit, confident, firm, and able to perform field supervision.
• Good documentation and reporting skills.
• Fluency in English and relevant local languages.