Tourism Experience Lead
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Job summary
The Tourism Experience Lead will oversee the planning, coordination, and delivery of exceptional travel and lifestyle experiences. The role is responsible for ensuring that every client journey is thoughtfully curated, efficiently executed, and aligned with the organisation's standards for quality, professionalism, cultural immersion, and customer satisfaction. The successful candidate will also provide guidance to the team, strengthen operational processes, and drive continuous improvement across all travel experiences.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Coordinate and supervise the delivery of travel and tourism experiences, ensuring high service standards and smooth execution.
- Review and approve itineraries, travel plans, quotations, vendor selections, and client communications for quality and accuracy.
- Oversee visa application processes and travel documentation, ensuring compliance with destination requirements and timelines.
- Research emerging destinations, tourism trends, and new experience offerings to support business growth.
- Manage relationships with travel vendors and partners, including negotiations and performance monitoring.
- Monitor client itineraries and communicate confirmations, updates, and travel advisories promptly.
- Ensure all bookings, logistics, and travel arrangements are completed accurately and within agreed timelines.
- Handle escalated client concerns, special requests, and service recovery situations professionally.
- Review destination content, travel highlights, and experience narratives to ensure consistency with brand standards.
- Track client feedback and trip performance, identifying opportunities for service enhancement.
- Prepare periodic reports on team activities, destination insights, vendor performance, and overall experience delivery.
Requirements:
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, Communications, or a related field.
- Minimum of 3–5 years' experience in tourism, travel, hospitality, customer experience, or a related field.
- At least one (1) year of experience in a supervisory or leadership capacity.
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- High emotional intelligence and conflict-resolution skills.
- Strong vendor negotiation and relationship management capability.
- Excellent organisational and multitasking skills.
- Ability to remain calm and solution-oriented under pressure.
- Ability to manage multiple travel projects simultaneously.
- Sound knowledge of travel planning, itinerary development, and documentation processes.
- Understanding of visa procedures, international travel requirements, and destination regulations.
- Proficiency in client communication across email, messaging platforms, and social channels.
- Strong documentation and record-keeping skills.
- Basic understanding of data privacy and confidentiality standards.
Location: Lekki, Lagos.
Work Mode: Hybrid.
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