Tour Consultant

Responsibilities:

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Organize travels from beginning to end, through accommodation, and securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc.)
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Curate travel experiences that would stand out and make it sellable.
• Identify customer taste to infuse these in the package being created.
• Coordinates transportation, Accommodations, insurance, tours, and activities for clients.
• Advise clients regarding destinations, cultures, climates, and activities on their packages.
• Provide information on services and answer questions with accuracy and efficiency on destinations
• Maintain relationships with key persons.
• Reach the revenue and profit targets
• Prepare all fee quotes and any information required by clients, colleagues, or authorities.
• Maintain strong working relationships with all clients and colleagues.
• Train staff to enhance their understanding of the travel industry.
• Other duties as assigned.

Requirements:

• Have vast knowledge of holiday destinations
• Minimum of 2 years prior work experience as a Tour Consultant/Ticketing & Reservation Officer.
• Proficiency in English and any other languages is an advantage
• Proficiency in the use of Amadeus and Galileo GDS.
• Ability to relate with internal and external stakeholders at various levels using diplomacy and tactics.
• Analytical skills and attention to detail.
• Result-oriented with regard to quality and productivity goals.
• Exemplary sales skills and customer-oriented approach.
• Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.)
• Ability to present, persuade, and communicate effectively.
• Demonstrable ability to handle crises.
• Degree in Hospitality, Travel, Tourism, Business, or relevant field
• Candidates with personal travel experience will be preferred
• Demonstrate decision-making skills
• Strong organizational, communication, and interpersonal skills
• Team-oriented thinking and action; Flexibility and adaptability to changing situations
• High proficiency in the use of Microsoft Office tools
• Highly innovative & creative; Detail & Result orientation
• Must be able to identify and resolve problems promptly
• High level of initiative and good conflict management skills
• Good negotiation skills and high analytical ability
• Project Management Skills
• Presentation and good reporting skills

Benefits:

• Medical (HMO).
• Paid holiday.

Work Details:

• Normal daily load: 8 hours.
• Normal weekly load: 5 days (will work beyond this duration when necessary)

Location: Lekki Phase 1

Remuneration: NGN 250,000 - 275,000