Ticketing/Visa Officer
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Job summary
We are looking for a competent and customer-focused Ticketing/Visa Officer to join our team. The successful candidate will handle flight reservations, ticket issuance, visa application, school application and client enquiries while ensuring efficient and professional service delivery
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Handle flight reservations, ticket bookings, and ticket issuance for clients.
- Assist clients with visa application procedures and documentation requirements.
- Provide accurate information on flight schedules, fares, travel routes, and visa requirements.
- Process flight cancellations, rescheduling, rebooking, and ticket amendments.
- Prepare and review visa application documents to ensure completeness and accuracy.
- Advise clients on passport validity, visa application forms, supporting documents, and appointment procedures.
- Coordinate visa application appointments and monitor application progress.
- Communicate with airlines, travel agencies, embassies, consulates, and other relevant authorities when necessary.
Requirements:
- Minimum of OND/HND or a Bachelor's degree in a relevant field.
- 1–5 years of experience in airline ticketing and/or visa processing.
- Knowledge of Amadeus or other airline reservation systems.
- Good understanding of flight bookings, ticket issuance, rebooking, and cancellations.
- Knowledge of visa application procedures and documentation.
- Good communication, customer service, and organisational skills.
- Proficiency in Microsoft Office and email communication.
- Attention to detail, honesty, and ability to work under pressure.
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