Ticketing and Reservations Officer

Responsibilities:

• Create and issue tickets for air, rail, hotel, and car rental reservations using the designated GDS (Amadeus) and other airline and hotel booking platforms.
• Interpret and apply complex client travel policies, fare rules, and supplier contracts.
• Handle a high volume of email and phone requests from travel desk officers and directly from individual travellers.
• Manage schedule changes, flight cancellations, re-issues, and refunds promptly and accurately.
• Proactively monitor PNRs (Passenger Name Records) for potential disruptions and provide alternative solutions.
• Maintain up-to-date knowledge of airline policies, visa requirements, and airport security procedures.
• Ensure the highest standard of data accuracy in all passenger records and documentation.
• Assist customers in planning all aspects of their corporate/leisure travel by helping them reach their destinations via the best routes at the lowest cost.
• Collaborate with account managers to resolve any service or fulfilment issues.
• Achieve individual and team targets for accuracy, productivity, and quality service.
• Advise clients properly on all available options for competitive fares, best routes, airline rules, etc.
• Good client Relationship management skills – Proper client follow-up with high client satisfaction scores.

Requirements:

• Minimum qualification of HND.
• 4 years of previous experience in a similar role.