Ticketing and Reservation Officer

• Handling Bookings and Reservations: Search for available space, create flight or accommodation itineraries, and secure reservations using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
  
• Issuing and Modifying Tickets: Book, issue, re-issue, and cancel tickets, ensuring all details comply with carrier regulations and fare rules.
  
• Customer Service and Communication: Answer client inquiries regarding schedules, fares, baggage allowances, and routing options.
  
• Payment Processing: Process secure payments, calculate expenses, issue receipts, and manage credit applications or refunds.
  
• Managing Itinerary Changes: Track real-time flight or travel status updates, notify clients of delays or cancellations, and assist with re-booking.
  
• Verifying Travel Documentation: Check that passenger credentials and requirements—such as passport validity and visas—meet destination regulations.

Requirements:

• System Proficiency: Strong working knowledge of GDS platforms and computerized reservation software.
  
• Attention to Detail: High accuracy when entering passenger names, dates, and payment data.
  
• Communication & Patience: Excellent verbal skills to resolve complaints and assist stressed travelers calmly under pressure.
• The candidate should have an IATA certificate.
• 3 years of previous experience in a similar role
• Minimum qualification of BSc.
• Must reside on the mainland

Remuneration: NGN 300,000