Tellering Officer

Responsibilities:

• Deliver outstanding client service by executing financial transactions in line with the Bank’s policies and procedures.
• Maintain accurate records in daily drawer balancing.
• Resolve account service issues and respond to customer inquiries promptly and effectively.
• Comply with operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and Bank assets.
• Deepen client relationships by effectively executing all cash/ cheque transactions and cross-selling and up-selling bank products to customers at the same time.
• Educate customers proactively on utilizing available access channels.
• Pay and receive cash to and from customers.
• Post entries accurately using the right instruments and applications, and ensure that all records are balanced.
• Ensure that tickets are stamped “paid” or “processed’’ before authorization.
• Maintain a till register that captures the details of the daily teller balance.
• Payment of cheque with due confirmation and approval.
• Ensure all debits are posted before parting with cash.
• Proper analysis of cash tickets.
• Zero error of overages and shortages.

Requirements:

• Minimum of OND in any discipline.
• Knowledge of a mortgage bank’s operations/services/products.
• Knowledge of a mortgage bank’s policies and procedures.
  
• Knowledge of a mortgage bank’s sales/marketing strategy and policy.
• Knowledge of financial service channels.
• Knowledge of financial instruments.
• Knowledge of customer needs across different segments such as income, geography, culture, demography and markets (Market segmentation and analysis).
• Knowledge of the retail banking market.
  
• Complaints management.
• Quality assurance.
• Service delivery.
• Service level management.
• Customer satisfaction measurement.
• Customer relationship management.
• Market research.
• Operations management.
• Project management.
• Ability to use Microsoft application.  
  
• Communication (Oral & Written)skills.
• Building effective teams.
• Decision making.
• Delegation.
• Diversity management.
• Influencing skills.
• Interpersonal skills.
• Managing relationships.
• Multi-tasking.
• Presentation skills.
• Time Management.
• Patience.
  
• Attention to detail.