Telesales

Responsibilities:

Lead Follow-Up & Conversion (Core Responsibility):

• Call and follow up via phone and WhatsApp on warm and hot leads generated from Instagram, WhatsApp broadcasts, Website inquiries and Ads and referrals
• Nurture prospects through the full sales journey: ( Interest → Inspection → Commitment → Payment )
• Ensure no qualified lead goes cold due to poor or inconsistent follow-up.

Customer Service & Client Relationship Management:

• Serve as the first point of contact for new client inquiries.
• Respond promptly, politely, and professionally to: Phone calls, whatsApp messages, DMs redirected to the sales line.
• Provide accurate information on property features and details, pricing and payment plans, ROI structures, and location advantages.
• Escalate complex or technical inquiries to senior sales staff when necessary.

Lead Qualification & Pipeline Management:

• Qualify leads based on budget, timeline, purpose (investment or residential), and location preference
• Categorize leads as Cold, Warm, or Hot.
  
• Maintain accurate and up-to-date lead records using CRM tools, Google Sheets, and WhatsApp labels
• Track follow-up history and define next action steps clearly.

Sales Support & Closing Assistance:

• Schedule and coordinate physical inspections and virtual tours
• Conduct post-inspection follow-ups to drive decision-making.
  
• Send reminders for payment deadlines, promotional offers, and price reviews
• Support senior sales executives with documentation and follow-ups where required.

Reporting & Accountability:

• Submit daily performance reports, including the number of leads contacted, conversations held, follow-ups completed, inspections booked, and sales closed or progressed
• Maintain accurate call logs and adhere strictly to follow-up schedules.

Key Performance Indicators (KPIs):

• Performance will be measured based on:
• Lead response time (speed is critical)
• Number of daily follow-ups completed
• Conversion rate from warm lead to inspection
• Conversion rate from inspection to payment
• Client satisfaction and professionalism
• Revenue contribution

Requirements:

• Strong verbal and written communication skills (English)
• Confident and professional phone etiquette; comfortable making and receiving frequent calls
• Ability to follow up consistently and manage multiple conversations without supervision
• Persuasive yet respectful communication style (not aggressive or pushy)
• Good emotional intelligence, patience, and the ability to handle objections calmly
• Organized and detail-oriented with strong follow-through
• Comfortable working with targets and performance tracking
• Willingness to learn and take feedback
• Preferred but not mandatory:
• Previous experience in telesales, customer service, real estate, or similar sales-driven roles
• Basic familiarity with WhatsApp Business, CRM tools, or Google Sheets